Return & Refund Policy

For Security Systems and Smart Home Products

Returns

At GO SMART, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you can request a return within 14 days of receiving your product.

The item must be unused, in its original packaging, and in the same condition you received it.
Proof of purchase (invoice or receipt) is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

Non-returnable Items

Items that are damaged due to misuse or incorrect installation.
Products customized or installed for specific projects.
Any item not in its original condition.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Shipping fees are non-refundable.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: info@gosmart-eg.store